711jili · Help Centre

Got Questions? We've Got Answers.

Everything you need to know about your 711jili account — from signing up and making deposits to withdrawals, VIP perks, and playing on your mobile in the Philippines. Browse the categories below or scroll through the full FAQ list to find what you need fast.

Account Payments VIP App & Mobile Promotions Security
24/7 Live Chat Support Instant Account Access GCash & Maya Deposits SSL-Secured Platform Fully Mobile-Optimised VIP Rewards Every Level Daily Lottery Draws New Player Welcome Bonus Fast Withdrawal Processing 24/7 Live Chat Support Instant Account Access GCash & Maya Deposits SSL-Secured Platform Fully Mobile-Optimised VIP Rewards Every Level Daily Lottery Draws New Player Welcome Bonus Fast Withdrawal Processing

Account & Registration

Setting Up Your 711jili Account

New to the platform? These questions cover everything from creating your account to verifying your identity and logging in for the first time.

Creating your account is free and takes under two minutes. Visit the Register page, enter your name, a valid Philippine mobile number, and a password of your choice. You will receive a one-time PIN (OTP) on your mobile number to verify your identity — enter it on the registration page to complete sign-up. Once verified, your account is active immediately and you can log in, make your first deposit in Philippine pesos, and start playing right away. New members may also qualify for a welcome bonus; check the Latest Promotions page for the current offer. You must be 21 years of age or older and located in the Philippines to register.

No — each player is permitted to hold only one active 711jili account. Registering multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and any balances forfeited. If you have forgotten your login details, use the "Forgot password?" option on the login page or contact our support team via live chat. Our team will help you recover access to your existing account securely. Please read our Terms and Conditions for the full rules on account ownership.

You can update most account details directly from your account settings page after logging in. For changes to your registered name or mobile number, additional identity verification may be required to protect the security of your account. If you are unable to update a field yourself, contact our 24/7 live chat support team and a representative will guide you through the verified update process. It is important to keep your registered mobile number current, as it is used for OTP login verification and account recovery. Keeping your details accurate also ensures you receive important account notifications without delay.

You must be at least 21 years old to register and play on 711jili, in compliance with Philippine gaming regulations. By creating an account you confirm that you meet this age requirement and that you are accessing the platform from within the Philippines. 711jili reserves the right to request proof of age at any time, and accounts found to be held by underage players will be closed immediately. We are committed to responsible gaming and encourage all players to set personal deposit and time limits. Visit our Responsible Gaming page for tools and guidance on playing safely.

Deposits & Withdrawals

Moving Your Pesos — Fast & Simple

Questions about funding your account or cashing out your winnings? Here is everything you need to know about payments on 711jili.

711jili supports a wide range of Philippine payment methods to make deposits as convenient as possible for Filipino players. GCash and Maya (formerly PayMaya) are the most popular options and typically reflect in your account balance within seconds. Bank transfers via major Philippine banks are also supported for players who prefer traditional banking. All transactions are processed in Philippine pesos (₱) with no currency conversion fees. For a complete and up-to-date list of available payment channels, visit the Payment page.

The minimum deposit amount may vary depending on the payment method you choose. GCash and Maya deposits generally have a low minimum threshold so that players of all budgets can get started easily. The exact minimum for each channel is displayed on the deposit screen inside your account before you confirm any transaction. We recommend checking the Payment page for the latest minimum and maximum deposit limits. All limits are quoted in Philippine pesos and are inclusive of any applicable processing considerations.

Withdrawal processing times depend on the method you select and your account's verification status. GCash and Maya withdrawals for fully verified accounts are typically processed within a few hours during normal operating hours. Bank transfer withdrawals may take one to two business days depending on your bank. To ensure the fastest possible withdrawals, make sure your account is fully verified and that your registered e-wallet or bank account details are correct before submitting a request. If your withdrawal has been pending longer than expected, contact our live chat support team for a real-time status update.

A withdrawal may be declined for several reasons, including incomplete account verification (KYC), unmet wagering requirements on active bonuses, incorrect recipient details, or a request that exceeds your current withdrawal limit. The most common reason is that an active bonus has an attached wagering requirement that has not yet been fully met — check your bonus terms in the promotions section of your account. If your details are correct and no bonus restrictions apply, contact our support team and quote your transaction reference number for a swift resolution. We recommend reviewing our Terms and Conditions for a full explanation of withdrawal eligibility.

VIP & Promotions

Rewards, Bonuses & VIP Tiers

Find out how the 711jili loyalty programme works, how to claim bonuses, and what perks come with each VIP level.

Every eligible bet you place on 711jili automatically earns you loyalty points that count towards your VIP level — no manual opt-in is required. The VIP programme has multiple tiers, and as you climb higher you unlock better rewards including improved cashback rates, higher withdrawal limits, priority customer support, and exclusive seasonal bonuses. Your current tier, point balance, and progress to the next level are all visible in your account dashboard whenever you log in. Points are updated in real time so you always know exactly where you stand. For a full breakdown of each tier's benefits, visit the VIP page.

Most promotions on 711jili are credited automatically once you meet the qualifying criteria — for example, making a qualifying first deposit or reaching a certain wagering threshold. You do not need to enter a promo code in most cases; simply log in, make the qualifying action, and the bonus will appear in your account. Some special offers may require you to opt in via the promotions section of your account before you make the qualifying deposit. Always read the full terms of each promotion — including wagering requirements and expiry dates — before you begin playing with bonus funds. Check the Latest Promotions page regularly for new offers.

VIP tiers are maintained based on your activity level over a defined review period. If your wagering activity drops below the threshold required to maintain your current tier during a review period, your level may be adjusted at the next review date. You will always receive advance notice if your tier is at risk of being downgraded, giving you the opportunity to maintain your status. Regular play is the easiest way to stay at your current level and keep all associated perks active. Visit the VIP page for full details on tier maintenance requirements and review schedules.

App, Mobile & Security

Play Anywhere, Stay Safe

Using 711jili on your phone, downloading the app, or worried about account security? These answers have you covered.

Yes — the 711jili mobile app is available for both Android and iOS devices and is optimised for the Philippine mobile network environment, including lower-bandwidth connections. The app delivers the full platform experience: deposits, withdrawals, lottery draws, VIP tracking, and promotions — all from your smartphone. To download the app, visit the App page and follow the installation instructions for your device. The app is free to download and there are no additional fees for using it. Once installed, simply log in with your existing 711jili account credentials and you are good to go.

The most important step is to use a strong, unique password that you do not reuse on any other website or app. Enable OTP-based login verification by keeping your registered Philippine mobile number active and up to date in your account settings. Never share your login credentials with anyone — 711jili staff will never ask for your password. Always log out of your account when using a shared or public device, and avoid saving your password in browsers on devices that are not yours. If you ever suspect unauthorised access to your account, change your password immediately and contact our support team via live chat.

If you notice any transaction on your account that you did not authorise, act immediately: change your password, then contact our 24/7 live chat support team and provide the transaction details including date, amount, and reference number if available. Our security team will investigate promptly and freeze any suspicious activity while the matter is being reviewed. It is also a good idea to review your registered device list in account settings and remove any devices you do not recognise. 711jili uses SSL encryption across the entire platform to protect your data and financial information at all times. Reviewing our Privacy Policy will help you understand how your data is handled and protected.

Quick Links

Not finding your answer above? These platform pages have the detailed information you are looking for.

New Member?

Create your free account in under two minutes. All you need is a Philippine mobile number to get started.

Register Free

Payment Methods

See all supported deposit and withdrawal channels including GCash, Maya, and major Philippine banks.

View Payments

VIP Programme

Explore every tier, point threshold, and reward available across the full 711jili VIP loyalty programme.

Explore VIP

Play Responsibly

Set deposit limits, take a break, or find support resources on our dedicated responsible gaming page.

Learn More

Still Have Questions? We're Here 24/7.

Our support team is available around the clock via live chat inside the 711jili platform and app. Can't find your answer in the FAQ? Log in and start a chat — a real agent will help you right away.

Log In to Get Help Create Free Account

Must be 21 or older. Please read our Responsible Gaming guide and Terms & Conditions before playing.